
From Xbox SLAs to agent fleets
This is part 4 of the Agent production system series. Previous: Docker homelab ops. Constellation: the whole agent production map — especially Orchestrator, Eval gates, and Human approval. I am a former Senior Technical Program Manager at Xbox/Microsoft. That sentence is past-tense on purpose — and it still explains how I design agent systems. People hear “TPM” and picture a calendar full of status meetings. At its best, platform TPM work is the opposite of that caricature: critical path, risk, multi-team alignment, and SLA performance under real blast radius. Someone has to know what is actually on the path to “done,” what can kill the ship window, which teams are blocked on which contract, and when a green dashboard is lying. That is the job. ...